The accessibility statement of the web page

This accessibility statement describes how the web service corresponds to the Digital Services Act.

The statement concerns the City’s web page

The web service is maintained by the City of Helsinki.

Helsinki’s objective

In the accessibility of digital services, Helsinki's objective is to strive for at least the AA level, or better, of the WCAG guidelines, if it is reasonably possible.

The accessibility state of the service

This web page corresponds to the critical accessibility requirements of the WCAG 2.1 level AA with the following perceived defects.

Perceived defects

  • The infographic contents of the web page are not in accessible format. (1.4.5 Images of Text)
  • The technical implementation of the HTML tables contains defects (1.3.1 Info and Relationships)
  • Notifications sent by the web page are not automatically transmitted to the screen reader (4.1.3 Status Messages)
  • All elements are not accentuated when focused (2.4.7 Focus Visible)
  • Some of the images on the web page have an insufficient caption (1.1.1 Non-text Content)
  • The implementation of the table of contents of PDF files is defective (1.3.1 Information and Relationships)
  • The service contains PDF files that are not completely accessible For instance, the technical browsing order of the PDF version of the publication Helsinki-lehti differs from the visual layout of the file. (1.3.2 Meaningful Sequence)

The accessibility requirements do not concern all contents

The service contains maps that are not accessible to all users. The law does not require map contents to be accessible but relevant guiding information must be stated for instance as written text.

Available information in an accessible format

Due to the defects mentioned, the contents that are not accessible can be requested from the administrator of this page by contacting the administrator by email or through the feedback form

Correcting defects

The defects and insufficiencies are being corrected currently.

Did you notice defects in the accessibility?

We constantly aim to improve the accessibility of the web service. If you find any issues which are not described on this page, please inform us about them and we will do our best to correct them.

Give us feedback using this web form ( or send us an email using the address

Preparing an accessibility statement

This statement has been prepared on 24/11/2020.

Assessment of accessibility

The City’s working guidelines and methods which aim to secure the accessibility of the web page in all stages are followed in the assessment of accessibility.

The accessibility has been reviewed by means of an auditing completed by an external expert and a self-assessment.

The accessibility has been reviewed using a programmatic accessibility review and by means of a manual examination of the website and its contents. The programmatic review has been completed using an automatic testing tool and browser extension from Siteimprove.

The expert auditing completed by an external quarter was executed by Service Centre Helsinki, the telephone and well-being unit.

Updating the accessibility statement

The accessibility of the website is continually monitored as the technology or contents change, and reviews are done periodically. This statement is updated in combination with changes to the website and accessibility reviews.

Accessibility statement updated on 29 September 2021, 9 December 2021 , 14 December 2021 and June 2022.

Monitoring the accessibility

The Regional State Administrative Agency for Southern Finland supervises the realisation of accessibility requirements. In case you are dissatisfied with the reply or you did not receive a reply within 14 days, you may give feedback to the Regional State Administrative Agency for Southern Finland.

The Regional State Administrative Agency for Southern Finland.

The unit for supervising accessibility (In Finnish)

Phone 0295 016 000 (switchboard)

The City of Helsinki and accessibility

The City advances accessibility of digital services by standardising publishing work and by organising accessibility-focused training for its personnel.

The level of accessibility is constantly monitored as the sites are maintained. Noted defects are interfered with immediately. Necessary changes are carried out as soon as possible.

People with disabilities and users of assistive technology

The City provides advice and support for people with disabilities and users of assistive technology. Support is available through the assistance pages on the City website and the telephone service.

Approval of the accessibility statement

This statement has been approved 30/11/2020

City Executive Office / Communications

City of Helsinki